B'Glam Studio Policies

Cancellations

As a courtesy to our salon staff please notify the salon 24-hours in advance if you need to cancel or reschedule an appointment. This will allow us to adjust our schedules accordingly and accommodate those clients that are currently on our wait-list. We understand that unavoidable issues come up and we will do our best to work with you.

 

Client’s with late-cancellations or no-shows will be required to pay a re-booking fee of 50% down payment towards next service requested in order to schedule any future appointment's. Fee will be applied to your new scheduled appointment. Other wise all fees are NON-REFUNDABLE. 

Running Late?

We will try our best to accomodate if you are running behind. However, tardiness can affect the remainder of our scheduled appointments for the day. We ask that you please give us a call letting us know that you are behind. Clients are generally allowed a 15-20 minute grace period. Depending on services booked that day you will either be required to reschedule or cut down on your services.   

Redos

B'Glam Studio guarantees all of our services. If you are unhappy with your service, we offer complimentary adjustments. In order to receive a complimentary adjustment, you must contact the salon within 7 days from the date of your original service. Any adjustments after 7 days, will be subject to the full cost of the services provided. Complimentary adjustments will not be offered for changes in hair style or changes in color from what was originally discussed. Complimentary adjustments will not be offered on services performed at home (i.e. home hair color) or services performed at other salons. All adjustments will be performed by the stylist who originally performed the service and all adjustments are subject to stylist/management discretion.

 

Corrective color and Brazilian Blowouts are not guaranteed.

We very much appreciate your business and compliance with our policies.

B'Glam Studio

540 V.F.W. Parkway Suite 5

West Roxbury, Ma 02132

617.327.6564